Shipping policy
Last Updated: September 29, 2026
At MySleigh, we aim to make your shopping experience simple, reliable and convenient from checkout to delivery.
MySleigh.com is owned and operated by Tradekings Global LLC, a Wyoming limited liability company, United States.
This Shipping & Delivery Policy explains our order processing, estimated delivery times, tracking, international shipping and other delivery-related procedures.
Order Processing
All orders are typically processed within 1–2 business days after they are successfully placed and payment has been authorized.
Processing includes order verification, preparation and fulfillment before your package is handed over to the applicable shipping carrier.
Orders placed during weekends, public holidays, major promotional events, holiday periods or periods of unusually high demand may require additional processing time.
Once your order has been processed and dispatched, you will normally receive a shipping confirmation with tracking information where available.
Shipping Destinations
MySleigh may ship products to customers in multiple countries and regions.
Available shipping destinations will be determined by the shipping options available on MySleigh.com and displayed during checkout.
Shipping availability may vary depending on the product, destination, carrier availability, fulfillment availability and local restrictions.
If we are unable to fulfill an order to your destination after your order has been placed, we will contact you and provide an appropriate resolution, including a refund where applicable.
Estimated Delivery Time
Our standard estimated delivery time is:
7–10 business days after processing.
Orders are normally processed within 1–2 business days.
Therefore, customers should generally allow approximately:
8–12 business days from the date the order is placed for processing and delivery.
Business days generally exclude weekends and public holidays.
For example:
Order Processing: 1–2 business days
Estimated Delivery: 7–10 business days after processing
Estimated Total Time: Approximately 8–12 business days from order placement
Delivery times are estimates rather than guarantees unless we expressly state otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier or courier delays
- Customs processing
- Severe weather
- Public holidays
- Seasonal shipping volumes
- Incorrect or incomplete delivery information
- Transportation disruptions
- Local delivery disruptions
- Other circumstances outside our reasonable control
Holiday & Christmas Delivery
Christmas and the holiday season are among the busiest periods of the year for shipping and delivery providers.
During November and December, fulfillment facilities and shipping carriers may experience significantly higher order volumes.
We therefore encourage customers purchasing Christmas gifts, decorations or other seasonal products to order as early as possible.
Where we display a recommended Christmas ordering date, estimated arrival date or seasonal delivery notice, customers should review this information before completing their purchase.
Our standard estimated delivery time remains 7–10 business days after processing, but holiday-related carrier delays may occasionally extend delivery times.
An estimated delivery date does not constitute guaranteed Christmas delivery unless we expressly identify the delivery service as guaranteed.
As Christmas approaches, we may update our delivery estimates or stop advertising expected Christmas delivery for destinations where we no longer reasonably expect orders to arrive before December 25.
Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Where an order qualifies for Free Shipping, this may be displayed on the product page, cart, promotional offer or checkout.
Free-shipping offers may depend on factors such as:
- Order value
- Destination
- Product
- Promotional period
- Shipping method
- Other conditions stated with the offer
Free shipping does not necessarily mean expedited shipping.
Order Tracking
Once your order has been dispatched, tracking information will generally be provided where tracking is available.
Tracking information may be sent by email, SMS or another communication method associated with your order.
Please allow some time after dispatch for the carrier's tracking system to update.
In some cases, tracking information may take approximately 24–48 hours after dispatch to show its first update.
If you have not received a shipping update after the expected 1–2 business day processing period, please contact us at:
Multiple Packages
In some cases, orders containing multiple products may be fulfilled from different fulfillment facilities or locations.
As a result, products from the same order may occasionally arrive in separate packages or at different times.
Where available, separate tracking information may be provided for each shipment.
If one package arrives before another, this does not necessarily mean that the remaining products are missing from your order.
Delivery Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully verify:
- Full name
- Street address
- Apartment, suite or unit number, where applicable
- City
- State, province, county or region, where applicable
- ZIP or postal code
- Country
- Telephone number
- Email address
Providing incomplete or incorrect information may cause delivery delays or unsuccessful delivery attempts.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has been handed over to the shipping carrier, we may not be able to modify the delivery address.
Please carefully review your shipping information before completing checkout.
Delivery Attempts
Depending on the destination and shipping carrier, the carrier may make additional delivery attempts or contact you if delivery is unsuccessful.
Delivery may be unsuccessful because:
- Nobody is available to receive the package where required.
- The delivery address is incomplete or incorrect.
- The carrier cannot access the delivery location.
- The customer cannot be contacted.
- Local carrier requirements have not been satisfied.
Depending on the carrier's procedures, the package may be redelivered, held for collection or returned to the sender.
Additional shipping charges may apply if re-delivery is requested where permitted by applicable law.
Delayed Orders
While we aim to have orders delivered within our estimated 7–10 business day delivery timeframe after processing, occasional delays may occur.
If your order is taking significantly longer than expected, please contact:
Please include your order number so our customer support team can review the available tracking and fulfillment information.
Where applicable law provides additional rights relating to delayed shipments, cancellations or refunds, those rights will apply.
International Orders, Customs & Duties
MySleigh may ship products internationally.
International shipments may be subject to customs clearance, import duties, taxes or other charges imposed by the destination country.
Where applicable taxes or duties are collected directly during checkout, they will be reflected during the purchasing process.
Where such charges are not collected at checkout, customers may be responsible for applicable import duties, taxes, customs charges or other government fees upon importation, subject to applicable law.
MySleigh does not control charges independently imposed by customs authorities or local governments.
Customs processing may occasionally affect the estimated 7–10 business day delivery timeframe.
Lost or Missing Packages
If your tracking information indicates that your package has not moved for an unusually long period or appears to have been lost in transit, please contact:
Please provide your order number so we can review the shipment and, where appropriate, investigate the matter with the applicable fulfillment or delivery provider.
If a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with the circumstances and applicable law.
Packages Marked as Delivered
If your tracking information shows your package as delivered but you cannot locate it, we recommend first:
- Checking around the delivery location.
- Checking with other household members.
- Checking with reception, building management or security where applicable.
- Checking with neighbors where appropriate.
- Reviewing any delivery photograph or carrier notice.
- Contacting the shipping carrier where appropriate.
If you are still unable to locate your package, please contact support@mysleigh.com as soon as reasonably possible.
We will review the available delivery information and assist you with the matter.
Damaged, Defective or Incorrect Deliveries
Please inspect your order when it arrives.
If you receive a product that is damaged, defective, missing components or different from what you ordered, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A brief description of the issue
- Clear photographs and/or video showing the product and packaging
We will review the matter and provide an appropriate resolution in accordance with our Returns, Refunds & Warranty Policy and applicable consumer law.
Refused or Unclaimed Packages
Customers are responsible for providing accurate shipping information and reasonably cooperating with the carrier where necessary to complete delivery.
If a package is refused, remains unclaimed or cannot be delivered because of incorrect information provided by the customer, the shipment may be returned according to the carrier's procedures.
Where permitted by applicable law, additional shipping charges may apply if the customer requests re-delivery.
Any refund relating to a returned or refused shipment will be handled according to the circumstances of the order, our Returns, Refunds & Warranty Policy and applicable consumer law.
Returns
Returns and return shipping are governed by our Returns, Refunds & Warranty Policy.
MySleigh provides a 15-day voluntary return period for eligible products, subject to the conditions and exclusions contained in that policy.
Please contact us before returning any product.
Depending on the product and fulfillment location, the authorized return destination may be different from our business address.
Do not send returns to our Wyoming business address unless our customer support team specifically instructs you to do so.
International Consumer Rights
Depending on your country or region, applicable consumer laws may provide additional rights relating to shipping, delivery, delayed orders, lost shipments, cancellations and refunds.
Nothing in this Shipping & Delivery Policy is intended to exclude or restrict mandatory consumer rights that cannot lawfully be waived.
Where mandatory consumer law provides greater protection than this policy, the applicable mandatory consumer rights will apply.
Contact Us
If you have questions regarding your order, shipping, tracking or delivery, please contact:
MySleigh
Owned and operated by Tradekings Global LLC
Business Address:
30 N Gould Street
STE 65020
Sheridan, Wyoming 82801
United States
Email: support@mysleigh.com
Phone: +1 307 423 9980
Website: MySleigh.com
Processing Time: 1–2 business days
Estimated Delivery Time: 7–10 business days after processing
Estimated Total Time: Approximately 8–12 business days from order placement
Last Updated: September 29, 2026