Privacy policy
Last Updated: September 29, 2026
At MySleigh, we respect your privacy and are committed to handling your personal information responsibly and transparently.
MySleigh.com is owned and operated by Tradekings Global LLC, a Wyoming limited liability company, United States.
This Privacy Policy describes how we collect, use, disclose, store and otherwise process personal information when you visit MySleigh.com, make a purchase, create or use an account, contact us, interact with our advertising, or otherwise use our website, products and services (collectively, the “Services”).
Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products and Services.
By using our Services, you acknowledge that you have read this Privacy Policy.
1. Personal Information We Collect
The personal information we collect depends on how you interact with MySleigh and the Services.
Contact Information
We may collect information such as:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping or delivery address
Order & Transaction Information
We may collect information relating to:
- Products you view or purchase
- Products added to or removed from your cart
- Order history
- Returns, refunds and exchanges
- Order cancellations
- Shipping and fulfillment information
- Discounts and promotional offers used
- Transaction and payment status
Payment Information
When you make a purchase, payment-related information may be processed by Shopify and/or our authorized payment processors.
This may include information concerning your:
- Payment method
- Transaction details
- Billing information
- Payment authorization or confirmation
We generally do not directly store complete payment-card numbers when those details are securely processed by authorized payment providers.
Account Information
If customer accounts are available, we may collect information relating to your account, including login credentials, preferences, saved addresses, order history and account settings.
Communications
If you contact MySleigh, we may collect information contained in your:
- Emails
- Contact forms
- Customer-support requests
- Return or refund requests
- Warranty claims
- Reviews
- Survey responses
- Other communications with us
Device & Usage Information
When you access MySleigh.com, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Device or online identifiers
- Pages and products viewed
- Website interactions
- Referring websites or advertisements
- Shopping and browsing activity
- Approximate location derived from technical information
- Date and time of visits
This information may be collected through cookies, pixels, tags and similar technologies.
2. How We Collect Personal Information
We may collect personal information:
Directly from you when you place an order, create an account, contact us, subscribe to marketing, request a return or refund, make a warranty claim or otherwise provide information to us.
Automatically when you browse or interact with our website through cookies, pixels and similar technologies.
From service providers that assist us with operating our business, such as Shopify, payment processors, fulfillment partners, shipping carriers, analytics services and customer-support platforms.
From advertising and marketing partners where permitted by applicable law, including information relating to interactions with our advertisements.
3. How We Use Personal Information
We may use personal information for legitimate business and commercial purposes, including the following.
Processing & Fulfilling Orders
We may use information to:
- Process and confirm orders
- Process payments
- Arrange fulfillment and shipping
- Provide order confirmations and updates
- Provide tracking information
- Process cancellations
- Handle returns, refunds and exchanges
- Handle eligible warranty claims
- Provide customer support
Operating & Improving MySleigh
We may use information to:
- Operate and maintain our website
- Understand how customers use our Services
- Improve website functionality
- Improve our products and customer experience
- Remember customer preferences
- Diagnose technical problems
- Develop and improve our business and Services
Communicating With You
We may communicate with you regarding:
- Orders
- Payments
- Shipping and delivery
- Tracking
- Returns
- Refunds
- Exchanges
- Warranty claims
- Customer-support requests
- Security issues
- Account or service-related matters
Marketing & Advertising
Where permitted by applicable law, we may use information to provide or measure:
- Promotional emails
- Product recommendations
- Abandoned-cart or checkout reminders
- Social-media advertising
- Personalized advertising
- Retargeting advertising
- Advertising measurement and attribution
- Promotional campaigns
You may unsubscribe from promotional emails using the unsubscribe link contained in those communications.
Where applicable law provides additional choices regarding targeted advertising, sale or sharing of personal information, those choices will also be made available as required.
Security & Fraud Prevention
We may use personal information to:
- Detect and prevent fraud
- Verify transactions
- Investigate suspicious activity
- Protect customer accounts
- Prevent misuse of our Services
- Protect our website and systems
- Enforce our Terms and policies
Legal & Regulatory Requirements
We may use, retain or disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, legal proceedings, government requests, accounting requirements or other legal obligations.
4. How We Disclose Personal Information
We do not disclose personal information indiscriminately.
However, operating an international ecommerce business requires us to provide certain information to third parties that perform services on our behalf or otherwise support our business.
These may include:
- Shopify
- Payment processors
- Financial-service providers
- Fulfillment centers and suppliers
- Shipping and courier companies
- Cloud and IT service providers
- Website and ecommerce service providers
- Analytics providers
- Advertising and marketing platforms
- Customer-support providers
- Fraud-prevention and security providers
- Professional advisers
- Government or regulatory authorities where legally required
These third parties may process information according to their own privacy policies, contractual obligations and applicable laws.
5. Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information relating to customers' access to and use of our store in order to provide and improve its ecommerce services.
Information submitted through MySleigh may therefore be transmitted to and processed by Shopify and relevant service providers, potentially in countries other than the country in which you live.
You may review Shopify's consumer privacy information for further details about Shopify's privacy practices.
Shopify Consumer Privacy Policy
6. Payment Information
Payments made through MySleigh are processed using payment methods and payment providers made available at checkout.
Payment options may vary depending on your location, device, currency, eligibility and the payment providers available to us.
Your payment details are generally processed securely by the relevant payment gateway or payment processor.
We do not ask customers to send complete credit-card or debit-card information to us through ordinary email, social media, messaging services or other unsecured communication methods.
7. Cookies & Similar Technologies
MySleigh and our technology partners may use cookies, pixels, tags and similar technologies to:
- Keep our website functioning properly
- Maintain your shopping cart
- Remember preferences
- Understand website traffic
- Analyze customer interactions
- Improve website performance
- Prevent fraud
- Measure advertising effectiveness
- Understand how advertisements lead to website visits or purchases
- Provide relevant marketing and advertising
Your browser may allow you to block or delete cookies.
Where required by applicable law, we may provide additional cookie controls or request consent before using certain non-essential cookies.
Disabling some cookies may affect website functionality.
8. Advertising & Social Media Platforms
We may use advertising and analytics services provided by third-party platforms to advertise MySleigh and understand the effectiveness of our marketing.
For example, these services may help us understand whether someone viewed or interacted with an advertisement, visited our website, viewed a product, added a product to their cart or completed a purchase.
Depending on our advertising setup, applicable law and your choices, information may be processed by advertising partners for measurement, attribution, personalization or targeted advertising.
Where applicable law provides a right to opt out of certain forms of targeted advertising, sale or sharing of personal information, we will honor those rights as required.
9. Marketing Communications
Where permitted by applicable law, we may send you marketing communications about MySleigh products, promotions, seasonal collections, offers or updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Even if you unsubscribe from marketing communications, we may continue sending necessary transactional or service-related communications concerning your:
- Orders
- Payments
- Shipping
- Returns
- Refunds
- Warranty claims
- Account
- Customer-support requests
10. Children's Privacy
Our website and ecommerce Services are intended for adults and are not directed toward children.
Some MySleigh products may be purchased by adults for children or families. This does not mean our website is intended for children to use independently.
We do not knowingly collect personal information directly from children in violation of applicable law.
If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact support@mysleigh.com so we can review the matter and take appropriate action.
11. Security
We use reasonable administrative, organizational and technical measures designed to protect personal information.
However, no internet transmission, electronic storage system or security measure can guarantee absolute security.
Customers should never send passwords, complete payment-card information or other highly sensitive financial information to us through unsecured communication channels.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.
These purposes may include:
- Fulfilling orders
- Maintaining customer accounts
- Providing customer support
- Processing returns and refunds
- Handling warranty claims
- Maintaining tax, accounting and business records
- Preventing fraud
- Resolving disputes
- Enforcing agreements
- Complying with legal obligations
Retention periods may differ depending on the type of information and applicable legal requirements.
13. Your Privacy Rights
Depending on where you live and applicable privacy law, you may have certain rights concerning your personal information.
These may include the right to request:
- Access to personal information we hold about you
- Information about how personal information is collected, used or disclosed
- Correction of inaccurate personal information
- Deletion of certain personal information
- A portable copy of certain information
- Withdrawal of consent where processing relies on consent
- Opt-out from certain marketing communications
- Opt-out from certain targeted advertising
- Opt-out from certain sale or sharing of personal information where applicable
- Restriction or objection to certain processing where applicable
These rights are not absolute and may be subject to legal exceptions, eligibility requirements and identity verification.
To submit a privacy request, contact:
We may need to verify your identity before fulfilling certain requests.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
14. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
For example, where the California Consumer Privacy Act, as amended, applies to our processing, eligible California residents may have rights relating to access, deletion, correction, and opting out of the sale or sharing of personal information. California law also prohibits unlawful discrimination against consumers for exercising applicable CCPA rights. California DOJ AG Office
Not every state privacy law applies to every business. The availability and scope of these rights therefore depends on factors including your state of residence, the applicable law and whether its requirements apply to MySleigh.
Where required, we will provide mechanisms to exercise applicable rights.
15. International Privacy Rights
Because MySleigh may offer products internationally, customers in certain jurisdictions may have privacy rights under local laws.
Where applicable, these may include rights concerning access, correction, deletion, objection, restriction, portability, withdrawal of consent and complaints to a relevant privacy or data-protection authority.
Nothing in this Privacy Policy is intended to limit mandatory privacy rights that cannot lawfully be waived.
16. International Data Transfers
MySleigh is operated by a United States company, and our ecommerce, payment, fulfillment, analytics, advertising and technology providers may operate in multiple countries.
As a result, personal information may be transferred to, stored in or processed in countries other than the country in which you live.
Privacy laws in those countries may differ from the laws in your jurisdiction.
Where applicable law requires specific safeguards for international transfers of personal information, we will take appropriate steps as required.
17. Third-Party Websites
Our website may contain links to websites, applications or services operated by third parties.
MySleigh does not control the privacy practices of independent third parties.
If you leave MySleigh.com through a third-party link, we encourage you to review that party's privacy policy before providing personal information.
18. Business Transfers
If Tradekings Global LLC, MySleigh, or all or part of the business undergoes a merger, acquisition, restructuring, financing, sale, bankruptcy or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable law.
19. Privacy Complaints
If you have a concern about how MySleigh handles your personal information, please contact us at:
We will review privacy concerns and respond as appropriate.
Depending on where you live and applicable law, you may also have the right to complain to a relevant privacy, consumer-protection or data-protection authority.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
- Our Services
- Our business practices
- Technology
- Service providers
- Legal or regulatory requirements
- Privacy practices
When we make changes, the revised policy will be published on MySleigh.com and the “Last Updated” date will be changed accordingly.
We encourage you to review this Privacy Policy periodically.
21. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:
MySleigh
Owned and operated by Tradekings Global LLC
Business Address:
30 N Gould Street
STE 65020
Sheridan, Wyoming 82801
United States
Email: support@mysleigh.com
Phone: +1 307 423 9980
Website: MySleigh.com