Refund policy
Last Updated: September 29, 2026
At MySleigh, we want you to shop with confidence and enjoy every part of your order.
MySleigh.com is owned and operated by Tradekings Global LLC, a Wyoming limited liability company, United States.
This Returns, Refunds & Warranty Policy explains how returns, damaged or defective products, refunds, exchanges and warranty claims are handled.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
15-Day Return Policy
We offer a 15-day return period, meaning you may request an eligible return within 15 days of receiving your order.
To qualify for a voluntary return, the product must generally:
- Be unused and in the same condition in which it was received.
- Include all original accessories, components, manuals, tags and packaging, where applicable.
- Show no signs of misuse, damage, modification or excessive handling beyond what is reasonably necessary to inspect the product.
- Include your order number or other proof of purchase.
To request a return, contact us at support@mysleigh.com with your order number and reason for the return.
Please do not return an item before contacting us.
Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.
Items sent back without prior return authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, missing components, or different from what you ordered, please contact us as soon as reasonably possible at support@mysleigh.com.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs and/or video showing the problem and, where relevant, the product packaging.
We will review the issue and, where appropriate, provide a repair, replacement, refund or other remedy in accordance with this policy and applicable law.
You will not be required to accept store credit instead of a refund where applicable law entitles you to a monetary refund.
Change-of-Mind Returns
Eligible products may be returned within our 15-day voluntary return period, provided they satisfy the return conditions described above.
Unless otherwise required by applicable law, customers are generally responsible for return shipping costs for change-of-mind returns.
Original shipping charges, where applicable, may be non-refundable except where required by applicable law.
Certain products may be excluded from change-of-mind returns where permitted by law, including:
- Gift cards.
- Personalized or custom-made products.
- Products specifically marked as final sale.
- Products that cannot reasonably be returned for hygiene or health-protection reasons after being opened, where legally permitted.
These exclusions do not limit your rights if an item is faulty, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protection laws.
Exchanges
If you would like to exchange an eligible item for another available product or variation, please contact support@mysleigh.com.
Exchange availability depends on inventory and the circumstances of the return.
In some cases, the fastest option may be to return the eligible item and place a new order after your return has been approved.
Refunds
Once we receive and inspect an authorized return, we will notify you of the outcome.
If the refund is approved, it will generally be issued to the original payment method.
Please allow up to 10 business days after approval for us to process an ordinary voluntary-return refund. Your bank, card issuer or payment provider may require additional time before the refund appears in your account.
Where a shorter refund period is required by applicable law, that legally required period will apply.
If more than 15 business days have passed since we confirmed that an ordinary refund was issued and you have not received it, please contact support@mysleigh.com.
Refunds required because an order cannot be shipped within a promised or legally applicable shipment period will be handled in accordance with applicable law. For U.S. internet orders, FTC rules impose specific requirements concerning shipment promises, delays, cancellation options and prompt refunds. Federal Trade Commission
Return Shipping
Return instructions and the appropriate return destination will be provided after your return request has been approved.
Do not send returns to our Wyoming business address unless our customer support team specifically instructs you to do so.
Depending on the product and fulfillment location, the authorized return destination may be different from our business address.
For voluntary change-of-mind returns, return shipping costs are generally the customer's responsibility unless otherwise stated or required by applicable law.
If we confirm that an item was incorrectly supplied, damaged or defective, we will handle return shipping or another appropriate remedy as required under applicable law.
We strongly recommend using a trackable shipping service when returning an item for which you are responsible for return shipping.
Limited Product Warranty
Where a product page expressly states that a MySleigh limited warranty applies, the warranty period and coverage stated on that product page will apply.
Unless a different period is expressly stated, eligible MySleigh products carrying our limited warranty include a 6-month limited warranty against qualifying manufacturing defects, beginning on the date of delivery.
The limited warranty may cover manufacturing defects in materials or workmanship arising during normal and appropriate use.
Depending on the circumstances, an approved warranty claim may result in a repair, replacement, refund or other appropriate remedy.
The limited warranty generally does not cover:
- Normal wear and tear.
- Cosmetic deterioration resulting from ordinary use.
- Accidental damage.
- Damage caused by misuse, neglect or improper handling.
- Damage caused by improper installation or storage.
- Damage resulting from failure to follow product instructions.
- Unauthorized alterations, modifications or repairs.
- Loss or damage occurring after delivery that is unrelated to a manufacturing defect.
Proof of purchase and photographs or videos showing the reported issue may be required.
To make a warranty claim, contact support@mysleigh.com.
Our voluntary warranty is in addition to, and does not replace or restrict, any mandatory consumer rights that may apply to your purchase.
For example, Australian consumer guarantees apply automatically and cannot be excluded by a retailer's warranty or return policy; those rights may continue beyond a stated voluntary warranty period depending on the circumstances. ACCC
Sale & Promotional Items
Products purchased during a promotion or sale are generally eligible for returns under the same conditions as other products unless an item was clearly identified as final sale before purchase and excluding the return is permitted by applicable law.
Gift cards are generally non-returnable and non-refundable except where required by law.
Promotional pricing does not affect any mandatory rights relating to defective, damaged or incorrectly supplied goods.
Order Cancellations
If you need to cancel an order, contact us at support@mysleigh.com as soon as possible.
We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing, fulfillment or shipment.
This does not affect any cancellation rights available to you under applicable consumer law.
International Consumer Rights
MySleigh may sell products to customers in multiple countries.
Depending on where you live, local consumer protection laws may provide rights in addition to those described in this policy.
For example, qualifying UK distance-sale customers generally have the right to notify a retailer of cancellation within 14 days after receiving goods and then have another 14 days to return them, subject to statutory exceptions. GOV.UK
Australian customers may have additional rights under the Australian Consumer Law, including consumer guarantees and remedies for products that fail to meet those guarantees. These rights cannot be excluded by a retailer's voluntary warranty. ACCC
Where mandatory consumer law provides you with greater rights than this policy, those mandatory rights will apply.
Contact Us
For returns, refunds, exchanges, damaged items, warranty claims or questions regarding this policy, please contact:
MySleigh
Owned and operated by Tradekings Global LLC
Business Address:
30 N Gould Street
STE 65020
Sheridan, Wyoming 82801
United States
Email: support@mysleigh.com
Phone: +1 307 423 9980